Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Dyopath is a company that turns everyday work into meaningful impact with its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative environment where achievements are celebrated.
Answer IT support calls and aim to resolve tickets.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.
Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.
Supports Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness.
Contributes to the development and refinement of standardized testing methodologies and workflow validation frameworks.
Translates technical findings into structured insights and recommendations for program leadership.
GovCIO is a company that transforms government IT, delivering innovative IT services and solutions. They foster a collaborative team environment and invest in their people, prioritizing continuous enhancement of the employee experience.
Provide installation and technical support for complex Snap-on products.
Troubleshoot, document, and train internal and external customers.
Make recommendations to improve and enhance products.
Snap-on is known for the quality of their products, but it is the passion and character of their people that make the company a global leader. With diverse talents and a deep pride in the Snap-on family of brands, they drive innovation and create value.
Provide support to users experiencing product issues or seeking assistance.
Troubleshoot software and platform-related problems reported by users.
Document issues and resolutions within the product support ticketing system.
Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.
Provide first-line technical support for the Mogli SMS & WhatsApp application via various channels.
Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs.
Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.
Serve as the primary escalation point for complex technical issues and critical incidents
Lead problem management initiatives and drive continuous improvement across support processes
Mentor and develop junior support specialists, establishing best practices and knowledge-sharing frameworks
GuidePoint Security delivers cybersecurity expertise, solutions, and services to help organizations make informed decisions and minimize risk. They have over 1,200 employees, strategic partnerships with leading security vendors, and serve more than 6,200 customers.
Lead and mentor a multi-shift Support Engineering team.
Refine the support journey for both customers and staff.
Define and monitor key performance indicators (KPIs).
Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.
Serve as the primary technical point of contact for a portfolio of customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
They connect job seekers with partner companies through an AI-powered matching process. The company values quick, objective, and fair application reviews, identifying top candidates for hiring companies.